The staff was great, they were so helpful and polite, could not ask for better. The room was very clean. However the beds are very hard and the water pressure is terrible. Those were the only two thing's that we did not like.
I waited to see if ocean 1 and their management company real hospitality group would make things right but instead the nightmare continued through our life after the horrid vacation we endured under their services. To the lack of cleaniness, poor management, and the way they conduct business is something I would want any potential guests to take heed to. They advise non handicap drivers to park in their handicap parking spaces when parking is limited because "they own the property so its okay" without thought of those who actually need the handicap parking. Also, we arrived Thursday to a staff too new to assist and advised to park in an area that caused our vehicle to get towed. At the time ocean 1 would not take ownership of the situation and instead insisted that we were lying vs their staff advising incorrectly...the condo we stayed in was dirty and when clean sheets were requested room service rolled their eyes and left the old sheets without replacing. The dirty dishes from the previous guests were still left in the dishwasher and when addressed with management the dishwasher was turned on (without any cleaning detergent) and we were told "there clean dishes problem solved" also were given wrong keys and some of us were locked out of our room. Our stay between Thursday to Sunday mainly consisted of debating with management, disputing the vehicle towing and trying to locate the vehicle. Knowing that every decent hotel had no vacancy management insisted we just take our money back and go without truly addressing the issues at hand. There is an ongoing fued between ocean 1 and boardwalk 1 that falls in between ocean 1 and the unexpected guests are caught in the crossfire. The Jacuzzi was dirty a long with the rest of the condo and the room balcony door would not shut. Its disheartening that this hotel has such potential but ran by management and policies that truly upper management should review as the cleanliness is not a priority. I would NOT RECOMMEND this hotel to anyone and I hope they are able to really address the main issues at hand.
Very clean, amazing view from top floor, kind service, and great location for downtown OC.
When we stayed here we were pleasantly surprised by EVERYTHING! The staff, excellent on all accounts. Specifically when we had questions about the area. They we're friendly and genuinely interested in us and meeting our needs. They let us see the room before we decided. The room was immaculate, dated but not garrish. Loved the balcony to say hello to the ocean in the morning and goodnight in the evening! Thank you Ocean 1
Room was great. Very clean. Staff was friendly and helpful. The only downside was the lack of a parking lot right at the hotel but their lot was a block away and accessible pretty easily.
Ocean 1 Hotel Suites is a US Lodging based in Ocean City, Maryland. Ocean 1 Hotel Suites is located at 101 N 1st St, Ocean City, MD 21842, USA.
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